Due to this being a customized order, please allow up to 10 business days for delivery. In most cases the delivery time is shorter, but when there are large orders, the engraving process can delay the turnaround time. If you have specific timelines which need to be met, please reach out to us directly, as we would be happy to make sure you get your products on time for your event!
Depending on the size of your order, our warehouse ships products via USPS or FedEx. Larger orders tend to get delivered via FedEx.
Because our mugs are made from natural wood, we understand that customers can sometimes get a flawed product. Though that is rare, we have a 100% satisfaction guarantee with our mugs! Please mail any defective merchandise back to our warehouse, located at: 1152 N Scenic Hwy, Lake Wales, FL 33853.
Additionally, email us right away so that we are aware of the problem. Send your email to Info@ThompsonMugCo.com